March 19, 2025
Quetzalsoft ("we", "our", or "us") values your privacy. This Privacy Policy explains how information is collected, used, disclosed, and protected when using the Quetzalsoft AVL mobile application (the "App").
By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
The App may collect and process the following categories of information:
Device and Application Information
Device type and model
Operating system version
Application version
IP address
Device identifiers
Advertising ID (when applicable)
Diagnostic information, crash reports, and performance metrics
App usage analytics, session duration, and feature interactions
AVL and Fleet Data
The App provides Automatic Vehicle Location (AVL) and fleet monitoring services. To provide these services, we may process:
Vehicle identifiers
GPS coordinates and location information provided by AVL tracking devices and backend systems
Route and trip history
Geofence events
Vehicle telemetry information
Sensor data and operational events
Speed, ignition status, alerts, and fleet activity information
Tracking device identifiers (such as IMEI or hardware identifiers where applicable)
The App displays and processes AVL information to provide tracking, monitoring, reporting, alerts, and fleet management functionality.
Permissions
Depending on enabled features, the App may request permissions such as:
Internet access
Notifications
Camera access
Storage access
Location access (only when required and explicitly authorized)
Permissions are only used to provide App functionality.
2. How We Use Information
We use collected information to:
Provide AVL tracking and fleet management services
Display vehicle locations and telemetry information
Generate reports and alerts
Improve App functionality and performance
Analyze usage patterns to improve user experience
Diagnose technical issues
Maintain system security
Comply with legal and regulatory obligations
Prevent fraud, misuse, or unauthorized access
We process information based on legitimate business interests, contractual obligations, user consent where required, and compliance with applicable laws.
3. Third-Party Services
We may use third-party providers that collect, process, or store information on our behalf.
Current services may include:
Google AdMob
RevenueCat
Firebase Analytics
Firebase Crashlytics
Cloud infrastructure and hosting providers
These providers process information according to their own privacy policies.
4. Information Sharing
We may share information only in the following situations:
With service providers that help operate the App
To comply with legal obligations, court orders, or lawful government requests
To protect our rights, users, systems, or security
During fraud prevention or investigation activities
In connection with mergers, acquisitions, or business transfers
We do not sell personal information.
5. International Data Transfers
Information may be processed or stored on servers located outside your country of residence.
We implement reasonable safeguards designed to protect information during international transfers.
6. Data Retention
We retain information while accounts remain active and for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Data may be retained for a reasonable period after account closure unless deletion is required by law or requested by authorized account administrators.
Users may request deletion of eligible information by contacting:
support@quetzalsoft.com
7. User Rights
Depending on applicable laws, users may have rights to:
Access collected information
Correct inaccurate information
Request deletion of eligible information
Object to certain processing activities
Restrict processing where legally applicable
Requests may be submitted through:
support@quetzalsoft.com
8. Children's Privacy
The App is not intended for children under 13 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected unintentionally, we will take reasonable steps to remove it.
9. Security
We implement administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective upon publication within the App or associated services. Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Quetzalsoft
Email: support@quetzalsoft.com